The length of time that will elapse between your digitisation request and the digitisation becoming available to students will depend on the outcome of your request. A guide is given below, but please note that at busy periods (such as the beginning of term) it may take a little longer.
|Request Outcome||Response time and action|
|Successful request||2 days. You will receive a message to confirm availability|
|Referral to the digitisation team because of a problem||1 day to receive a message explaining problem and action to be taken|
|Book needs to be ordered||1 month. In the meantime a scan can be ordered by Inter-Library Loan (there will be a charge).|
|E-book needs to be ordered||Normally within a fortnight|
|Needs to be ordered from another library||Normally a week. There will be a charge. Can be faster at increased charge|
|Permission to be requested from publisher||Uncertain - depends on publisher|