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E-book access problems

If you are experiencing problems accessing an e-book please let us know.

Provide details such as:

  • title
  • platform ISBN
  • browser you are using
  • screenshots of any error message you receive.

Are there any viewing restrictions?

  • NO - there is no limit to the number of concurrent users.

How many pages can I copy/print?

  • There are no copying or printing restrictions but full copyright law applies.
  • See here for further information on copyright.

Can I download Elsevier-ScienceDirect e-books?

  • Yes - you can download Elsevier-ScienceDirect e-books.  
  • Adobe® Acrobat Reader® is required to download PDF files. 
  • The PDF downloader link is only available if you have Windows XP installed and JavaScript™ enabled for your browser
  • You can download Adobe software from the Adobe website

Troubleshooting Elsevier-ScienceDirect e-books

  • Elsevier recommends that you use one of the following operating systems and browsers:

·         Windows XP

·         Windows Server 2003    Microsoft Internet Explorer version 6.x and 7.x

·         Windows 7.x

·         Windows Vista

·         Windows XP

·         Windows Server 2003

·         Windows Server 2008    Microsoft Internet Explorer version 8.x and 9.x

·         Google Chrome 4.x through 11.x are supported; any other version can be used

·         Mozilla® Firefox® 3.x, 10.x, and 11.x

·         Safari 4.x and 5.x

·         MAC OS X 10.6 (Snow Leopard) Mozilla® Firefox® 3.x

·         Google® Chrome 9


See Elsevier Science Direct's Web Accessibility guide for more information on:

  • Standards
  • Formats : HTML and PDF.
  • Compatibility with screen readers
  • Tips for Assistive Technology users including navigating HTML formats using a screenreader