If you are experiencing problems accessing an e-book please let us know.
Provide details such as:
Please note: DRM Protected e-books are restricted to a maximum user session of 120 minutes.
We advise that you download e-books to your personal computer, mobile device or e-reader. Please do not download to public computers on City campus.
DRM Free – DRM Free e-books can be downloaded as PDFs; you can print, copy/paste and save the file
DRM Protected - DRM Protected e-books will be downloaded to your device for 120 minutes only. You will not be able to print, copy or paste from the downloaded file.
FileOpen software is required to download Taylor and Francis e-books; this software should be available on public computers throughout City campus. If this software is not installed on the machine you are using please report this to IT Services.
Please note: the first time you attempt to read a DRM Protected e-book on your own personal device, you will be automatically sent to the FileOpen website to install the plug-in.
If this link does not automatically load on your machine you can find instructions here.
DRM Free - e-books can be downloaded in the same way as on a desktop or laptop (see above instructions).
DRM Protected - e-books cannot be downloaded to mobile devices.