Users may request that materials be retrieved in advance of their visit. This service is available with half a day’s notice.
To use this service, it must be indicated on your Student Support Plan agreed with Student Health and Wellbeing.
Email your request to us (see contact details for your Library location in the table below). In your email, please include the book(s) title, author and edition or publication date.
You can collect your books from the Requested Items Collection in each Library. The books are arranged alphabetically by the first 4 letters of your surname. Library staff and Security staff can assist with collecting items from these shelves. If you are unable to access the shelves in these areas we can arrange for your items to be collected from staff at the Help Desks.
You will need to bring your City ID card to borrow the items.
|Northampton Square Library
|020 7040 8191
|020 7040 8787
|020 7040 0342
If you need assistance with book location, retrieval, access to shelves, or moving books to other floors during your visit, please contact:
Library Access for Assistants and Non-Medical Helpers must be arranged via the Disability Support or Neurodiversity Support departments. Approved Assistants and Non-Medical Helpers will need a City ID Card to access the Library, this must be arranged prior to your visit through the Disability Support or Neurodiversity Support departments.
We are able to provide proxy borrowing for students registered with Disability Support, who are unable to visit the library to borrow materials. Proxy borrowing means that your Support Worker, Non-Medical Helper or Personal Assistant will be able to borrow materials which will be issued to your account. To use this service a referral from Disability Support must be received by the Library first.
You must provide the following details:
If you have a proxy borrower, you will still be the main City library account-holder and you will remain responsible for any materials borrowed by your proxy and for any overdue charges incurred.
Individual support can be offered to students requiring a library induction or assistance with assistive technology.
Your library site representative will be pleased to arrange an individual introduction to library services. In the first instance you should contact Disability Services who will make a referral and provide us with an initial assessment of your requirements.
You can also book a 1-2-1 or contact your Subject Librarian if you need further help searching for and accessing resources in your subject area.
If you have a quick question you can chat with us through the online chat box on the Library homepage.