Accessibility

• Extended loans can be put in place for library users needing extra time. 7 Day Loans will be extended to 14 days. 
• Extended loans are on referral and will be put in place following your meeting with Disability Services or Neurodiversity Support.
• Renewal of this material is for 7 days only.
• Long loan (4 week loan items) are not included in extended loan arrangements.
• The loan period of requested items will automatically be reduced to 7 days.
• Extended loans are not available for Distance Learning courses. Please see our Distance Learning Support Policy.

Users may request that materials be retrieved in advance of their visit. This service is available with half a day’s notice.

To use this service, it must be indicated on your Student Support Plan agreed with Student Health and Wellbeing. 

• You may request that materials be retrieved in advance of your visit.
• This service is available with half a day’s notice. 
• We can process one request for you per day of up to 30 items. 

1. Email your request to us (see contact details for your Library location in the table below). In your email, please include the book(s) title, author and edition or publication date.

2. We will collect the book(s) and notify you when they are ready for collection. If a book has already been borrowed by another user, we will reserve it for you.

3. You can collect your books from the Requested Items Collection in each Library. The books are arranged alphabetically by the first 4 letters of your surname. Library staff and Security staff can assist with collecting items from these shelves. If you are unable to access the shelves in these areas we can arrange for your items to be collected from staff at the Help Desks.

4. You will need to bring your City ID card to borrow the items. 

If you need assistance with book location, retrieval, access to shelves, or moving books to other floors during your visit, please contact:

• Northampton Square Library: Library staff at the Level 2 Help Desk, or alert our roving staff or shelving staff who will be happy to assist.
• Business Library and Law Library, please contact library staff at the Help Desk.
• You can also contact library staff via Online Chat. Access the chat box from the Library homepage.

Library Access for Assistants and Non-Medical Helpers must be arranged via the Disability Support or Neurodiversity Support departments. Approved Assistants and Non-Medical Helpers will need a City ID Card to access the Library, this must be arranged prior to your visit through the Disability Support or Neurodiversity Support departments.

We are able to provide proxy borrowing for students registered with Disability Support, who are unable to visit the library to borrow materials. Proxy borrowing means that your Support Worker, Non-Medical Helper or Personal Assistant will be able to borrow materials which will be issued to your account. To use this service a referral from Disability Support must be received by the Library first.

To set up a proxy borrower

1. A City ID card for your Support Worker, Non-Medical Helper or Personal Assistant must be arranged via Disability Support.
2. You will need to notify us of the contact details of your proxy, so that we can add their details to your library record.

• By sending written correspondence via your proxy (this can be in print or shown on a device).
• Or in person if you are both on campus.

You must provide the following details:

• Your name
• Your Registration number on your City card
• Your Support Worker/Non-Medical Helper's name
• Your Support Worker/Non-Medical Helper's email address
• The Registration number on their City card.

3. When your proxy is on campus, we can add their card details to your Library account at the Library Help Desk.

If you have a proxy borrower, you will still be the main City library account-holder and you will remain responsible for any materials borrowed by your proxy and for any overdue charges incurred.

Individual support is available for students requiring a library induction or assistance with assistive technology.

Your library site representative will be pleased to arrange an individual introduction to library services. In the first instance you should contact Student Health and Wellbeing who will make a referral and provide us with an initial assessment of your requirements.

You can also book a 1-2-1 or contact your Subject Librarian if you need further help searching for and accessing resources in your subject area.

If you have a quick question you can chat with us through the online chat box on the Library homepage.