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Library Services

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Online resources

Library support

Check for solutions to your online resources questions on Ask Us, the Library's collection of FAQs.

IT support

Contact IT if you don't know your password or if you are unable to access Moodle or your email account. You can find details of how to contact IT on the IT Services page of the Student Hub.

Contact E-access

Email the E-access Team if you are unable to resolve a problem with a library resource.

Reporting an online resource problem

To help us investigate the issue quickly include the following details in your email if possible:

  • The name of the resource
  • The operating system you are using, i.e. are you using Windows or a Mac
  • The browser you are using, e.g. Chrome, Edge, Firefox, Safari
  • A screenshot including:
  1. The url at the top of the page
  2. The error message.

PEPweb page with url at top and error message.

You can get a screenshot by using the Print Screen key to take an image of your screen and then opening a document or email and selecting paste or ctrl + v.