The length of time that will elapse between your digitisation request and the digitisation becoming available to students will depend on the outcome of your request. A guide is given below, but please note that at busy periods (such as the beginning of term) it may take a little longer.
| Request Outcome | Response time and action |
|---|---|
| Successful request | 2 days. You w ill receive a message to confirm availability |
| Referral to the digitisation team because of a problem | 1 day to receive a message explaining problem and action to be taken |
| Book needs to be ordered | 1 month. In the meantime a scan can be ordered by Inter-Library Loan (there will be a charge). |
| E-book needs to be ordered | Normally within a fortnight |
| Needs to be ordered from another library | Normally a week. There will be a charge. Can be faster at increased charge |
| Permission to be requested from publisher | Uncertain - depends on publisher
|